How quickly can I get an appointment?
For standard appointments, we can usually schedule within two to three business days. Urgent requests are accommodated based on current availability — call us directly for same-day or next-day needs and we will do our best to assist.
Do you serve areas outside central Thika?
Yes. We serve Thika town and surrounding sub-locations including Makongeni, Ngoingwa, and the Thika Road industrial corridor. For locations beyond a 15 km radius, please enquire first so we can confirm availability and any applicable travel allowance.
What payment methods do you accept?
We accept M-Pesa, bank transfer, and cash on completion. For retainer clients, we issue a monthly invoice payable by the 5th of each month. We do not require upfront full payment for first-time appointments — a small booking deposit is all that is needed.
Can I cancel or reschedule?
Yes, with at least 24 hours' notice there is no cancellation fee. Rescheduling within the same week is always free. For same-day cancellations, a nominal admin fee applies, which is credited toward your next booking if you reschedule within 14 days.
Are there services you do not provide?
We do not provide specialised medical, legal, or financial advisory services, and we do not undertake large construction or civil engineering work. We are honest about our limits — if your request is outside our scope, we will tell you upfront and, where possible, point you toward a suitable provider.